I'm curious what you all think - if you take your standard poodle (or any poodle) in for a groom to a groomer you've used before and been happy with; and you tell the groomer you want him cut short because with all the rain, he keeps getting a mess. (But you've always kept his ears and head long - so that wasn't the part of "short" you were talking about - I even showed a picture). When you come to pick him up, he is COMPLETELY shaved down - head, ears, tail, body. The groomer decided ears and head were matted (although I can imagine there were some, I feel the head and ears could've been saved if the groomer had spent a little time on it - I don't mean excessive, but I think to just shave it all was a quick decision). Anyway - my question is: do you think the groomer should've tried to call me before she made the decision to shave the ears and head? Rather than have me walk in and find the decision made? I paid full price - what I have paid for a nice hair cut in the past - for a #5 all over his body and then his face and feet and a #30.