So with the past few days with puppies and kittens being left behind in the salon and at the store it's really made me dislike people more and more but today I have had it... I saw first hand how cruel and mean a person can be!
This morning a poodle mix was dropped off for grooming..seemed to be a shih'tzu/poodle, small little dog and VERY matted. I checked the dog in, explained to the gentleman that the dog had to be shaved, I even made him sign a waiver allowing me to do whatever is necessary to dematt the dog and I told him probably half a dozen times that the dog would be VERY SHORT and almost SKIN. He was korean and didn't speak very good english so I was doing my best to be clear with him. He kept saying "Are we done? Can I go? Is this all you need?" over and over again so before he left I said "and you understand he will be shaved" and he said "yes, yes I understand" and he left!
Well fast forward about 3 hours..I call his wife and let her know that her dog is ready. She comes in to pick him up and starts SCREAMING at me at the top of her lungs saying that he's ugly and not pretty at all and that she wanted him fluffy and she kept pointing to other dogs the other groomers were doing saying that's what she wanted. I saved the matted hair that came off in one whole piece and told her that if it had even been possible to brush it out it would have severely HURT her dog and she DID NOT CARE.
That's not even the worst of it....
She told me to "Throw the dog away, he's not pretty" after having her speak with my manager she refused to TAKE HER OWN DOG!!!
The dog is currently still at the store and will be picked up by the humane society tomorrow. We also plan on turning the owners information over as well and they might be looking at abandonment charges, who knows!
I wish I had my camera with me today because the dog didn't look ugly..I think he was still very cute and probably much happier without all the matting. I almost cried while talking to that woman..how someone can just throw their dog away...over a bad haircut...a haircut that had to be done because SHE didn't take care of her dog properly!