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When I groomed my sister-in-law's shih tzu she was matted severely and I shaved her on a 5 all over. I had no choice. I mean when you have to do it you just do. I told her that this cut didn't have to be like this that she needed to keep her brushed and she wouldn't matt up like that and next time she wouldn't have to be so short.
If I were you I'd do the same thing.
If I were you I'd do the same thing.