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I flew back to FL on the redeye on the 14th and arrived in Orlando at 5am from LAX. I'm still recovering from ovarian surgery only a few days before. We found a nice older woman on rover.com who had 5 stars from more than 120 reviews. She has claimed more than 20 years of dog sitting experience. Here is a sequence of events that happened that is probably one's worst nightmare.

Feb 14th
5am: Arrive in Orlando International Airport
8am: dog sitter text me to pick up dog but I've slept through it.
11am: I wake up and find the text and sent my DH to pick them up because of my bumpy 5 hour plane ride. DH picks up the dog and the sitter complained about Kit's shedding, Lucky's grooming, and Nibbler's barking.
noon: Husband calls me on the car ride home that something is wrong. The pug has a huge scratch in her one good eye and needs to be taken in immediately because it is infected and started to change colors. He is super pissed about it because she is already blind in the other eye and repeatedly reminded the sitter to watch her eye when we left. Note: Lucky and Kit both looked disheveled and dirty. Lucky has mats on his leg and head. My parent's Maltese is about the only one who made it out ok.
3pm: We take her straight to the animal eye specialists who was able to fit us in the same day. They said it was a massive ulcer that has already eaten away more than 50% of her cornea. She was put on plasma, 3 antibiotic, 1 anti-inflammatory, 1 painkiller, and 1 antifungal (which I have to be compounded). We needed to administer the three antibiotics once every hour and the treatment plan is as aggressive as one can get. We needed to do this for 24hr and recheck the next day.
4pm: We picked up our cat and bird from the vet. They are cheerful, pristine, and smells great. Not one mat on the persians.
5pm: We noticed Kit had a brown discharge and we figured it was the end of her heat cycle. We decided to give both Lucky and Kit a bath because they smelled awful.
Overnight: DH was able to administer the meds every hour on the hour with micronaps in between. I was having horrible cramps and tried to kill the swelling that was pretty extensive after the plane ride.

Feb 15th:
I woke up at 2pm and Paul said he was gonna drive Nibbler to her eye apt. At this point, Paul has only gotten four hours of sleep and some micronaps in the last 48 hrs. I was scared that he was gonna be dangerous on the road but I was not in any condition to drive. Thankfully she is responding to the antibiotics and the ulcer seems contained. I had been really worried about this because originally, the vet said more than 50% do not respond to treatment when the damage is this bad to the cornea.
3pm: I get this news from Paul and noticed Kit's brown discharge did not get better
4pm: I start freaking out as I researched about Kit's condition online. I suspected it is pyometra! I decided this needs to be looked at. I tried to make an appointment immediately.
6pm: Our vet was able to squeeze us as the last apt of the day @6pm. The vet took a look at Kit and the discharge and said it looked like pyrometra. After an Xray, he said she needed immediate emergency surgery/ hysterectomy to fix the pyometra. The office closes at 6 pm and he stayed until 8:30 to perform the surgery on Kit. I pick her up at 7:30 tomorrow morning.

How negligent can you be that two out of four dogs are in critical condition after 10 day stay with this sitter? She didn't notice the giant hole in my pug's good eye but noticed her barking? Perhaps she is barking because of the pain? Nibbler is not a barker. She let Kit get so filthy that it caused an ovarian infection that is life-threatening. Pyrometra is no joke and needs to be caught immediately in order to save a dog's life. I have filed a claim with Rover.com and haven't done much else other than bring my dogs to and back from the vet. I am sleep deprived and in a ton of pain from my own surgery and travels. Has anyone had experience with pyrometra or corneal ulcers? I appreciate any advice because this is a nightmare!!
 

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Snow that is the worst story. OMG. I am so sorry you went through this. Holding all of you in the light.
 

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Oh my. A true nightmare. Thank God the eye is responding. Many hugs. You must get better, first off. You and DH need sleep and probably all the pets do too (well, except the ones who were at the vets.)
 

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I have known several owners that missed pyometra calls. If I had been told that a dog was in season, and it was not my own dog, I am not sure I would pick up on the signs. It is not caused by unsanitary conditions. I do not think your sitter should be blamed for the pyometra. I hope you all recover soon. What a fiasco!
 

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Discussion Starter #6
Even if she didn’t notice the puddles of brown pus, I find it hard to believe you don’t notice the blue eye that is clouded over with a hole at the center. Also, there is open and closed pyrometra and she has an opened one. A opened one is when black/ brown discharge is flowing out whereas a closed pyrometra does not produce discharge until it pops. This was not a closed pyrometra.
 

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What a horrible ordeal to come home to! Hope your world turns itself right-side-up and all goes well! You and the gang will be in my bedtime prayers!:hug:
 

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Oh man!!! Snow I cant even believe all of that happening at once! Talk to Zooeysmom on fb and search the forum here - I remember her talking about a horrible experience she had with a sitter and I think it was from Rover - I believe it had a bad outcome - as in Rover would not accept any responsibility for the sitter that they had been recommending.

I hope Nibblers eye continues to improve. And poor Kit - going through an emergency spay. I have known many people who have been through pyo with their bitches, never experienced it first hand though. It *can* happen spontaneously but I do not think that it is common for a first heat to have it happen UNLESS bacteria has been introduced into their lady parts. Like if it is possible that any other males at the ladies house were allowed to hump Kit for example. Even neutered males can *try* to have sex with a female in heat and that can introduce bacteria. That is why it is a good idea to keep a bitch in heat away from all males. Sorry to be so graphic haha, but just giving a possibility for how it could have happened. There is always the possibility of it happening randomly though. I hope you recover quickly from your surgery, and thank heaven for hubby holding down the fort so that you can rest a little!
 

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What an absolute nightmare! Thank heavens you came back when you did, and recognised the dangers of the pyo. I hope you and the dogs can now begin to recuperate, and that you all have a steady recovery.
 

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Wow, what an ordeal ! I’m sorry you came back to such a mess. You should be resting from surgery, not worrying about ypur dogs.

I wonder how this lady managed to get 120 good reviews... I would never ever trust Rover.com if the reviews are so off.

My late Chihuahua, bless her heart, had a corneal ulcer after Merlin pawed her in the eye. We had two kind of drops to administer every few hours, all day long, for 2-3 weeks, I can’t remember. She recovered 100%. It really is a hassle, but the treatment works. In Nibbler’s case it had time to worsen, but still, he seems to be responding well.
 

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What a nightmare! I am so sorry for Nibbler and Kit and for all the additional stress that you don’t need. Your DH is wonderful. Healing prayers your way though this health crisis.
 

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Snow, this would be horrible at any time but especially now when you yourself are in recovery. Your poor dogs being in that situation for 10 days, not to mention the pain the eye must have caused, so sorry this happened. Your DH is a real trooper and really came through for the whole family. I hope you will post a review on her sight so other people see at least one bad experience, and no other dogs have to endure. Hope you all get well soon, get some rest.
 

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Other people here have had less than stellar things to say about Rover. snow I am so sorry you had such a horrible experience. This stuff is the last thing in the world you need while recovering from your own procedure. I hope all of you can have uneventful recoveries.
 

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Discussion Starter #16
I’ve spoken with zooeysmom and she said that rover can be a hit or miss. I figured it is just like with vet clinics; some are much better than others. This pet sitter was sweet when I met up with her and her home has double fencing and right next to public park that had an enclosed dog park. She looked like she was about my mom’s age (60s) , retired, and figured she was really responsible. Her home was very cute and well maintained. My judgment said she earned her 5 star review from 120 clients. She has been watching dogs on and off since the 1970s. She is not a rude person and came off very caring and nice but clearly negligent. I’ve filed a claim with rover and they said they have a $250 injury deductible and will provide coverage at 100% after that. I have no idea if they are gonna honor this but they have pretty responsive customer service.

To make matters worse, the final results from my surgery was not great and might have to do it again in a year ☹. I’m somewhere between shocked and exhausted. I’ve decided to put off the anger for later. Hopefully I recover this weekend bc I go back to work on Monday.


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Discussion Starter #17
I’ve spoken with zooeysmom and she said that rover can be a hit or miss. I figured it is just like with vet clinics; some are much better than others. This pet sitter was sweet when I met up with her and her home has double fencing and right next to public park that had an enclosed dog park. She looked like she was about my mom’s age (60s) , retired, and figured she was really responsible. Her home was very cute and well maintained. My judgment said she earned her 5 star review from 120 clients. She has been watching dogs on and off since the 1970s. She is not a rude person and came off very caring and nice but clearly negligent. I’ve filed a claim with rover and they said they have a $250 injury deductible and will provide coverage at 100% after that. I have no idea if they are gonna honor this but they have pretty responsive customer service.

To make matters worse, the final results from my surgery was not great and might have to do it again in a year ☹. I’m somewhere between shocked and exhausted. I’ve decided to put off the anger for later. Hopefully I will recover this weekend bc I go back to work on Monday.


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That is good news about Rover’s liability insurance. Nibbler’s specialist visits are going to be ongoing, and I hope you have made that clear. They may drop that pet sitter based on how much she is going to cost them in vet expenses. Prayers that you will be nearly 100% by Monday.
 

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Discussion Starter #19
So far the bills are $700 ($500 for first visit and $200 followup) for Nibbler and $900 for Kit. I was actually surprised by how low it was for Kit because the doc had to stay very late to perform emergency surgery. Poor Kit isn’t eating at all and I’ve never see her so out of it.

Rover made their $25 admin fee and the total stay was $1000 which I’d imagine went to the sitter. It was for four dogs for 10 nights.

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