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Sounds to me like you have three issues you are dealing with: Whether to take action towards an unresponsible employer, whether to expose an abusive groomer, and how to stay gainfully employed in your chosen career path.

I would look at your career path first because no one will take better care of you than yourself (as an adult). You mentioned getting a job that fits your ethical views in the next few weeks. Is there something else you can do until then where you could separate yourself from this chain store? Perhaps work at the shelter in some short term capacity where you get paid? I know you have been volunteering. Maybe you could start your new job early.

Once you are separated from the chain store, I would send a report along with a copy of the video to the manager and corporate. If you only send it to corporate, the manager never really had a chance to fix it (once he/she had proof of a problem). If you only send it to the manager, things may not really change. If you send it to both, it gives corporate a chance to see what is happening and decide whether this manager deserves another chance to get it corrected. Then hopefully they will supervise to make certain the situation is corrected. Regardless, at this point, you are no longer involved and don't have to face a potentially unsafe work environment from an angry co-worker and boss. I wouldn't expose anything until I was removed from that environment.

Now, what to do with this groomer who doesn't deserve to groom. I say view the video objectively. Does it have any identification that would show it is from this chain store? Is the video clear enough for someone else to really see what is happening without a witness account of the situation? If there are any identifying objects from the chain store, I would edit a copy of the clips to blur it out. I would then post the video on YouTube and send a link to the new employer. I would refrain from stating your opinion of the matter as much as you can. Anyone should see this is unacceptable and should know not to hire her. I would even put her name on the video when you post it on the internet. Are there licensing requirements to groom in your state? I would make certain to report her to the licensing agency to make certain she cannot groom again. Something tells me there are no licensing requirements which is why I suggest posting it on Youtube.

It's definitely a difficult situation. I really suggest getting out of the store as fast as you can. With every passing day, your emotional outrage grows and you are more likely to explode in an inappropriate way. You need to align yourself with an employer/manager you believe in.
 

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:bawling: The video was very clear. She is very cruel to the dogs and mishandles them until they scream which just makes her even more angry. She grabbed a couple of them by the face and pulled their hair or pinched their lips.

Nothing that would cut or scare for an owner to have cause for concern, so I don't see a customer making a complaint. I'll pray you find a job soon Aiden, so you can make a big complaint worthy of big change.
 

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It's just like anything else. There are good people who will put their soul into their work to make certain it is good enough. Then there are those that couldn't care about anything or anyone likely because no one cared for them. Their lack of trust breeds a mentality that they will hurt before they get hurt.

There are some wonderful ideas about finding a good groomer in previous threads. Another thing I would ask is if the shop uses a kennel dryer. I understand that if used properly, it's just fine. I just feel like it's too easy to forget.

http://www.msnbc.msn.com/id/25966380/

With a good groomer, your little one will be well taken care of.
 

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Yea! Good for you Aiden. I know it was hard trying to figure out the best way to handle it. I know it won't be easy. Hang in there. Hopefully, they will see her cruelty and do the right thing.
 

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Good Job Aiden! I'm thrilled she has been exposed and (hopefully) they will be forced to make some changes for the better.

Congratulations on your move to the new shop. You will do great!
 
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