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Discussion Starter · #1 ·
So I’ve been taking Zeke (and when I had Dory) and now Stella to the same groomer for over 3 years now. She frequently didn’t do Dory’s face as I wanted, but never complained. Zeke she did okay but was cutting from the sides of his ears and constantly neglected his tail.

So last time (time before this one) I took Zeke, she did exceptionally well. His tail was too long to be nice and rounded so I asked her to fix it (when I picked him up). It took her all of about 30 seconds, and it came out as I wanted. I was never anything but upbeat, even about the tail.

Last time I took Stella, she did not do what I asked with the head and face. I waited a couple of days to see if it could work and I just didn’t like it. When I called her, I didn’t complain, rather told her I probably wasn’t clear to her in what I wanted, and would she mind doing it closer.

She said it was fine, all was good, and I even paid her a a bit for doing it. Everything was fine, all of us upbeat.

So the last time I took Zeke, last week, I told her what she did the last time was perfect! and could she do it again with a couple of minor changes. I asked the bracelets be left their current length, just evened up. “Remember to go shorter again on the tail so you can round it. “ and the final thing I told her was that I wanted to let his ears grow full and long so could she only cut from the very bottom and not the sides.

Was that too much instruction? Too much complaining? She called me to tell me that Zeke was horribly covered with fleas, flea dirt and eggs. I told her how odd that was as I’d never seen a single flea on him. And Stella doesn’t have fleas. She claimed she did a flea bath. There has been no evidence of fleas since, and there was none before. I am always, with my hand, brushing the hair backwards looking for the little buggars. Also his fur smelled like the shampoo she normally uses. And she doesn’t use body spray.

She also cut from the sides of his ears, didn’t do anything with the tail, and left his body too long: it would have grown 4-6 weeks already had the shave been proper.

Why would all of a sudden I start having problems with her? Needless to say I am not going back. I have found a grooming shop with a poodle specialist, and others who will be able to do Stella.

Can someone please tell me what I did wrong so I don’t do it again? I’m at a loss.


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So I’ve been taking Zeke (and when I had Dory) and now Stella to the same groomer for over 3 years now. She frequently didn’t do Dory’s face as I wanted, but never complained. Zeke she did okay but was cutting from the sides of his ears and constantly neglected his tail.

So last time (time before this one) I took Zeke, she did exceptionally well. His tail was too long to be nice and rounded so I asked her to fix it (when I picked him up). It took her all of about 30 seconds, and it came out as I wanted. I was never anything but upbeat, even about the tail.

Last time I took Stella, she did not do what I asked with the head and face. I waited a couple of days to see if it could work and I just didn’t like it. When I called her, I didn’t complain, rather told her I probably wasn’t clear to her in what I wanted, and would she mind doing it closer.

She said it was fine, all was good, and I even paid her a a bit for doing it. Everything was fine, all of us upbeat.

So the last time I took Zeke, last week, I told her what she did the last time was perfect! and could she do it again with a couple of minor changes. I asked the bracelets be left their current length, just evened up. “Remember to go shorter again on the tail so you can round it. “ and the final thing I told her was that I wanted to let his ears grow full and long so could she only cut from the very bottom and not the sides.

Was that too much instruction? Too much complaining? She called me to tell me that Zeke was horribly covered with fleas, flea dirt and eggs. I told her how odd that was as I’d never seen a single flea on him. And Stella doesn’t have fleas. She claimed she did a flea bath. There has been no evidence of fleas since, and there was none before. I am always, with my hand, brushing the hair backwards looking for the little buggars. Also his fur smelled like the shampoo she normally uses. And she doesn’t use body spray.

She also cut from the sides of his ears, didn’t do anything with the tail, and left his body too long: it would have grown 4-6 weeks already had the shave been proper.

Why would all of a sudden I start having problems with her? Needless to say I am not going back. I have found a grooming shop with a poodle specialist, and others who will be able to do Stella.

Can someone please tell me what I did wrong so I don’t do it again? I’m at a loss.


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I don't see anything that you did wrong. If you were polite, cheerful and just explaining what you'd like, that's normally what's expected. She's doing you a service and you're PAYING for it. If you're sure your dog didn't have fleas, maybe it was she who fleeced you! Some people have a sense of entitlement. Some business people or people who get paid for service act like your money is nothing and they're doing you the whole favor. I've noticed that lately. Maybe one of you is extra sensitive and she took offense. Maybe you're extra sensitive and you thought she got annoyed so she paid you back with the story about the fleas. Or maybe you missed some fleas. Who knows? But if you're not thrilled with her inconsistent grooming skills, she doesn't listen very well, you are wise to go find another groomer. I definitely don't see anything you did that was improper.
 

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Discussion Starter · #3 ·
I don't see anything that you did wrong. If you were polite, cheerful and just explaining what you'd like, that's normally what's expected. She's doing you a service and you're PAYING for it. If you're sure your dog didn't have fleas, maybe it was she who fleeced you! Some people have a sense of entitlement. Some business people or people who get paid for service act like your money is nothing and they're doing you the whole favor. I've noticed that lately. Maybe one of you is extra sensitive and she took offense. Maybe you're extra sensitive and you thought she go annoyed so she paid you back with the story about the fleas. Or maybe you missed some fleas. Who knows? But if you're not thrilled with her inconsistent grooming skills, she doesn't listen very well, you are wise to go find another groomer. I definitely don't see anything you did that was improper.


Thank you PB. I know she lied about the fleas by how she described how bad they were. Said she had to stop shaving him and do the bath first it was so bad. Grrr... I just can’t figure out why she’d lie about them. Maybe she is super sensitive and/or doesn’t like being given any instruction at all.

So yeas, Stella gets to try out the new groomer first in a couple of weeks. Hope it goes well!


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Yeah, if your dog had a LOT of fleas, just infested like she said, I'm pretty sure you would have noticed that. LOL. So you might be right. Some people can't stand taking directions like that...where you're just telling what you'd want (we all do that with our own hair dressers and most are receptive and want that communication so you'll be happy and come back) but this groomer may have perceived it to be an insult...as if you don't trust her to do what's best. But I doubt she'll keep customers very long if she rejects their explaining what they'd like to have done on their dogs.

Like I said, in service type jobs, a lot of people these days act like you're putting them out and they're doing you a huge favor instead of the way it was in the olden days (lol) where service people bent over backwards to serve YOU.
 
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Discussion Starter · #5 ·
I agree totally that things now are so very different than they used to be. Like whatever happened to “th customer is always right”? I think you’re right about her. I ask her to do 2 very little things over, then this happens.

Oh well, her loss not mine! I am happy to have found a poodle specialist. She costs more than the other will charge for Stella, but that is fine with me!


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This is a good lesson for me, something I never considered that could happen. I have only one groomer and so far so good. I'm thinking maybe it's a good idea to have a groomer do a flea check before a bath to confirm fleas aren't a problem.
 

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Discussion Starter · #7 ·
This is a good lesson for me, something I never considered that could happen. I have only one groomer and so far so good. I'm thinking maybe it's a good idea to have a groomer do a flea check before a bath to confirm fleas aren't a problem.


Except fleas weren’t the problem. He didn’t have any. Not in the 5.5 years I’ve had him has he had fleas. She just lied about it. I guess getting back at me for not being (and expressing) that everything wasn’t perfect the two times before.

But yes, have them check for fleas, in front of you, before leaving the dogs.


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Yes, I get that, that she lied. Sucks. A couple years ago I took my car for a simple oil and transmission fluid change. The cashier said they were under new management with all new mechanics b/c the last one was crooked. That turned out to be a ploy to win my trust.

So I waited outside on my car, and at one point the mechanic walked past me. He knew he was working on my car, but his lack of eye contact and body language was a red flag. After the job I came for was done, he came out and said he found a bunch of problems that he could fix that day. I told him, no, not at this time, and took their estimate.

I asked another mechanic a year later for a check, and he said everything was good. Two years later none of those "problems" came to be problems.

Glad you found another groomer; hope this one works out.
 

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How's the hunt for a new groomer going? Have you found any leads? Or recommendations? I'd be interested in how things pan out when it's time for your next grooming appointment. Keep us posted. :)
 
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Discussion Starter · #10 ·
I did find one! It’s a chain called Woofgang Bakery and Grooming. The one I am going to is 3 times as far as the nearest one, but they have a lady who is AKC certified groomer for poodles! I am so excited! I can’t wait until I have to take Zekefur back in.

Stella will go first though, and I’ll have the same lady do her so I can see how she does. (She obviously grooms more than poodles). The starting price is $45, then for Zekefur they’ll probably add $15 for the extra time it will take, and then $5 extra for the dremmel for the nails.

The one nearest me, the girl I spoke with had a crappy attitude, and when I asked if they had someone who was especially great with poodles she said, “All of our groomers have lots of experience. Anyone can do it. “ wrong answer lol.

So I will let you know when I get Stella done and show a comparison between the old groomer and the new one.

Thanks for asking!


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LOL. Yep...wrong answer for sure. What a dummie she was. I'm glad you found such a place and so quickly...looks like it should be good. I'd say...stay with your dogs the first time and make sure they're treated well and that you find the groomer's attitude to be super dog-loving. I've seen people work with dogs who look like...ahhh this is just another job. Is it almost time to go home? You'll know better when you watch the first time. Can't wait to know how it all works out and maybe you'll get some pictures for us? Yay! :bounce:
 

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Discussion Starter · #12 ·
Absolutely on the pics! That’s a good idea to stay with her the first time. I can just kind of walk around the store and watch through the windows to see how things are going. The 2nd time I called this one I was lucky enough to have the owner answer the phone. We talked for half an hour. She was so very pleasant and was super patient with all my questions.

It’s funny, because the old owners of Stella used the same franchise but way on the opposite side of town. She told me that shop had never done a bad cut. Keeping my fingers crossed!


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So I’ve been taking Zeke (and when I had Dory) and now Stella to the same groomer for over 3 years now. She frequently didn’t do Dory’s face as I wanted, but never complained. Zeke she did okay but was cutting from the sides of his ears and constantly neglected his tail.

So last time (time before this one) I took Zeke, she did exceptionally well. His tail was too long to be nice and rounded so I asked her to fix it (when I picked him up). It took her all of about 30 seconds, and it came out as I wanted. I was never anything but upbeat, even about the tail.

Last time I took Stella, she did not do what I asked with the head and face. I waited a couple of days to see if it could work and I just didn’t like it. When I called her, I didn’t complain, rather told her I probably wasn’t clear to her in what I wanted, and would she mind doing it closer.

She said it was fine, all was good, and I even paid her a a bit for doing it. Everything was fine, all of us upbeat.

So the last time I took Zeke, last week, I told her what she did the last time was perfect! and could she do it again with a couple of minor changes. I asked the bracelets be left their current length, just evened up. “Remember to go shorter again on the tail so you can round it. “ and the final thing I told her was that I wanted to let his ears grow full and long so could she only cut from the very bottom and not the sides.

Was that too much instruction? Too much complaining? She called me to tell me that Zeke was horribly covered with fleas, flea dirt and eggs. I told her how odd that was as I’d never seen a single flea on him. And Stella doesn’t have fleas. She claimed she did a flea bath. There has been no evidence of fleas since, and there was none before. I am always, with my hand, brushing the hair backwards looking for the little buggars. Also his fur smelled like the shampoo she normally uses. And she doesn’t use body spray.

She also cut from the sides of his ears, didn’t do anything with the tail, and left his body too long: it would have grown 4-6 weeks already had the shave been proper.

Why would all of a sudden I start having problems with her? Needless to say I am not going back. I have found a grooming shop with a poodle specialist, and others who will be able to do Stella.

Can someone please tell me what I did wrong so I don’t do it again? I’m at a loss.


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Oh God groomers

They forget it is a service business, and feel they will do what they want and take you for granted after a while. The horror stories I have went through with groomers, even taking photos and they saying oh yes no problem. They forget it is a service and they work for you, even new ones to an area.

New on opened up referred her to abut 7 friends with 1 to 3 dogs. 2 of mine use a 4 on the body in the winter, 7 in the summer pompom on tail and legs. I call I say what day do you have open for my 3 girls? I dan do one this FRi. and other 2 weeks later on Thursday and another the week after that. Know for a fact she is not that busy as my friends call and can get appointments in a week. Charger more than any other groomer but close and convenient. Oe ruptured Bella anal gland cost me 400 at the vets. I am so sick of them, that I am now trying to do more myself, but with the time involved I cannot keep them look like I prefer. I do not want 3 poodles done over a 5 week period just tell me what day you can do all 3, 2 weeks a month. etc.
 

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Oh God groomers

They forget it is a service business, and feel they will do what they want and take you for granted after a while. The horror stories I have went through with groomers, even taking photos and they saying oh yes no problem. They forget it is a service and they work for you, even new ones to an area.

New on opened up referred her to abut 7 friends with 1 to 3 dogs. 2 of mine use a 4 on the body in the winter, 7 in the summer pompom on tail and legs. I call I say what day do you have open for my 3 girls? I dan do one this FRi. and other 2 weeks later on Thursday and another the week after that. Know for a fact she is not that busy as my friends call and can get appointments in a week. Charger more than any other groomer but close and convenient. Oe ruptured Bella anal gland cost me 400 at the vets. I am so sick of them, that I am now trying to do more myself, but with the time involved I cannot keep them look like I prefer. I do not want 3 poodles done over a 5 week period just tell me what day you can do all 3, 2 weeks a month. etc.
I've lost a lot of respect for you here, lumping all groomers into the same boat. Just like ANYTHING ELSE in this world, there are good and bad. I'm just about done with this forum. There's only a few people left on it that I have respect for.
 

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Discussion Starter · #15 ·
I've lost a lot of respect for you here, lumping all groomers into the same boat. Just like ANYTHING ELSE in this world, there are good and bad. I'm just about done with this forum. There's only a few people left on it that I have respect for.


I’m so sorry this is happening. I haven’t seen it myself, but I’m still fairly new. Are you a groomer? Maybe you can shed some light for me on what happened. Took me totally by surprise. I’ve never considered doing my own dogs. Overall I have had really good experiences with groomers. The only reason I left my old one three years ago is because she was retiring, and the new groomer just wasn’t as good. But I used her from 1978 until 2017 off and on.

I have mich respect for groomers. I’ve always been told my dogs were good for it, but I have to wonder how many times they growled at, or bared their teeth to the groomer if they didn’t like what she was doing.

Being untrained I could never give my dogs a haircut I’d want them to have. And in my experience, a groomer can do much more to the dog than a “mom” can do. This last groomer is the ONLY one I wasn’t satisfied with, but never complained. I didn’t know if my dog was nervous and she tried to get through it quickly, or if my dogs wouldn’t stand still long enough for her to do the exact thing I wanted done.

I just really don’t understand what happened. Please don’t take what people on here say about groomers. I’m pretty sure they are not singling yos our. I tend to take things too personally, and then say things I don’t mean, or have no evidence to back it up. (I’m not saying YOU don’t have evidence).

I, for one, would hate to see you leave PF. Ibe always enjoyed reading your comments and have found lots of your insight invaluable.


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I've lost a lot of respect for you here, lumping all groomers into the same boat. Just like ANYTHING ELSE in this world, there are good and bad. I'm just about done with this forum. There's only a few people left on it that I have respect for.

Noooooooooo...don't be done. I would be so sad.:sad: And I know others would be too. You're valued here. And you know which end is up.

I really, truly think Glory didn't mean that as a generalization or to lump all groomers together. That would be illogical as can be. And I don't know for sure, but I have a feeling English may not be her first language. I think Glory is a pretty nice person and really doesn't mean anything by it. I really believe (and she can correct me if I'm wrong) that she knows that they're not all bad. Nothing is all bad or all good. This world is a incredibly gradient mixture of the whole rainbow. I've had 3-4 good groomers when I was showing Matisse, one I liked the best. But I too have heard horror stories about some. Of course, not all. Everyone knows that. :alberteinstein:


:amen:
 

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Without seeing the dog or hearing both sides of the story it's almost impossible to guess but somethings that could have happened:
1. You really have some kind of vengeful groomer that would take your 'complaints' and decide to make up fleas. This would certainly be a very very very unusual groomer, but not everyone in the world is trustworthy and 'normal'.
2. Your dog actually has fleas. I have groomed several dogs that owners have not realized had a bug issues. I try to catch one to show the owner and so they can take it to the vet.
3. There was some kind of mix up and they wrote down 'fleas' on the wrong dog's file without realizing it.
4. Your dog actually has lice that the groomer mistook for fleas. Not all groomers are familiar with lice and so when they see little bugs (generally you'd find them during the blowdry when you can see down to the skin) they only think fleas. Lice is very difficult for a pet parent to notice or find. I've even known vets to sometimes miss them.

Those are some possibilities of what could have happened.
 

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Discussion Starter · #18 ·
Thanks for the inpure MysticRealm. I am pretty sure it was the first one. I have since looked up reviews online, and there are some pretty bad ones. I have not seen evidence of even one flea since I brought him home 8 days ago. And Stella doesn't have fleas either.

I feel sad for Robin if it is the first one. (She is the only groomer). It must be horrible to be that sensitive (which I can be at off times) to some minor differences in a groom. Oh well, I am so happy that i have found and AKC certified groomer for Zeke. She'll be doing Stella also.

Thank you!
 
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