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Groomer issues

3043 Views 16 Replies 10 Participants Last post by  Mister
Well, I will be looking for another groomer.

Rufus had an appointment with his groomer on Saturday. My daughter had to take him for me because I had to leave town for a funeral.

A little history...Rufus has been going here from the beginning. I never liked the way that they cut his head. Rufus has a narrow head and they would cut his hair straight up from his ears. He really looked like a dork when I brought him home. So I printed pictures of dogs that I liked the shape of their head. Gunther was one of them. The groomer did pretty good the first time, but I got there to pick him up just as she was doing his head and I had to stop her. She was about to cut too much off again.

Well this weekend, when my daughter went in to pick him up at the time they told her to be there, he was still on the table. She watched for a minute and noticed his head was not cut like I like it. She said that she asked very nicely if that was the cut that her Mom requested. The groomer SLAMMED her scissors on the counter and went to get the pictures. My daughter told her that she didn't need to get mad, that she wasn't questioning her ability as a groomer, that she just wanted to be sure that I was happy with the way Rufus looked. The groomer told her that she was doing it like the pictures and that she needed 15 more minutes!

My daughter went to wait in the car. A little later the woman came dragging Rufus out by his leash, stopped at the car with her hand on her hips just daring my daughter to say something.

Well, I didn't care for the cut and even if I did, I would not go back after her attitude.

What do you groomers think? Don't I have a right to have my dog groomed the way I want him to look?

I sure wish I knew how to groom him. Then I could only blame myself if I didn't like it.
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Discussion Starter · #8 ·
Great advice from everyone. You all agree that I should learn to groom him myself. I think so too. I know what I want and that is probably the only way to get it. I do groom my Shih Tzu's. They look alright. It is the face (shaving it) that scares me on the poodle.
 

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Discussion Starter · #13 ·
I am in Greenville, Texas. There are a lot of groomers here.

The mother has owned this shop for at least 20 years. Now her daughter is grown and now grooms also. It was the daughter that lost her temper. Her mother was grooming a dog and didn't say a thing. I hope that she told her daughter that she was going to lose her business if she didn't learn how to listen to the customer.

They still have the pictures of how I want Rufus to look. I guess I should go in there and request my pictures back so I can take them to another shop.

I was giving them $20 tips. They lost a good paying and tipping customer.
 
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