Groomer issues

3043 Views 16 Replies 10 Participants Last post by Mister, Jul 9, 2009

maddiek

Discussion Starter · #1 · Jul 2, 2009 (Edited)

Well, I will be looking for another groomer.

Rufus had an appointment with his groomer on Saturday. My daughter had to take him for me because I had to leave town for a funeral.

A little history...Rufus has been going here from the beginning. I never liked the way that they cut his head. Rufus has a narrow head and they would cut his hair straight up from his ears. He really looked like a dork when I brought him home. So I printed pictures of dogs that I liked the shape of their head. Gunther was one of them. The groomer did pretty good the first time, but I got there to pick him up just as she was doing his head and I had to stop her. She was about to cut too much off again.

Well this weekend, when my daughter went in to pick him up at the time they told her to be there, he was still on the table. She watched for a minute and noticed his head was not cut like I like it. She said that she asked very nicely if that was the cut that her Mom requested. The groomer SLAMMED her scissors on the counter and went to get the pictures. My daughter told her that she didn't need to get mad, that she wasn't questioning her ability as a groomer, that she just wanted to be sure that I was happy with the way Rufus looked. The groomer told her that she was doing it like the pictures and that she needed 15 more minutes!

My daughter went to wait in the car. A little later the woman came dragging Rufus out by his leash, stopped at the car with her hand on her hips just daring my daughter to say something.

Well, I didn't care for the cut and even if I did, I would not go back after her attitude.

What do you groomers think? Don't I have a right to have my dog groomed the way I want him to look?

I sure wish I knew how to groom him. Then I could only blame myself if I didn't like it.

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poodlelover

· Registered

Joined Oct 19, 2008

361 Posts

#14 · Jul 3, 2009

Wow $20.00 tip, that is very generous. I will groom your poodle. I am too far for you though. I am a groomer and sometimes it takes a couple of groomings to get the cut the owners like. I guess she was having a bad day. Standard poodles take a long time to groom and I find their head the hardest to do. If they move an inch and I am trimming the head I make a mark and I have to start all over again.
Sometimes I have customers that always tell me what they like and they bring pictures , but I can never get it the way they want. I get frustrated and tell them in a nice way that I am doing my best and they can try another groomer if they like. I don't get mad.
Sometimes they do go eleswhere but come right back the next time and realized it was a good grooming.
Good luck with your new groomer and hopefully they will have more patience and the topknot right for you.