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Groomer issues

3045 Views 16 Replies 10 Participants Last post by  Mister, 
maddiek
Well, I will be looking for another groomer.

Rufus had an appointment with his groomer on Saturday. My daughter had to take him for me because I had to leave town for a funeral.

A little history...Rufus has been going here from the beginning. I never liked the way that they cut his head. Rufus has a narrow head and they would cut his hair straight up from his ears. He really looked like a dork when I brought him home. So I printed pictures of dogs that I liked the shape of their head. Gunther was one of them. The groomer did pretty good the first time, but I got there to pick him up just as she was doing his head and I had to stop her. She was about to cut too much off again.

Well this weekend, when my daughter went in to pick him up at the time they told her to be there, he was still on the table. She watched for a minute and noticed his head was not cut like I like it. She said that she asked very nicely if that was the cut that her Mom requested. The groomer SLAMMED her scissors on the counter and went to get the pictures. My daughter told her that she didn't need to get mad, that she wasn't questioning her ability as a groomer, that she just wanted to be sure that I was happy with the way Rufus looked. The groomer told her that she was doing it like the pictures and that she needed 15 more minutes!

My daughter went to wait in the car. A little later the woman came dragging Rufus out by his leash, stopped at the car with her hand on her hips just daring my daughter to say something.

Well, I didn't care for the cut and even if I did, I would not go back after her attitude.

What do you groomers think? Don't I have a right to have my dog groomed the way I want him to look?

I sure wish I knew how to groom him. Then I could only blame myself if I didn't like it.
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Mister

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#12 ·
If this were me and my dog Mister i would definately go back in there and file a complaint. Whether its a little shop or a corporation. That kind of customer service is unacceptable especially since your daughter wasnt even rude. The groomer jumped right to being defensive and angry. She sounds like she needs to check her attitude. I am a groomer and have had complaints but ive never gotten angry at the customer. I would listen to what they wanted (usually its taking the head shorter or something like that) and i make sure i understand and then take the dog back and fix it no problem. I am never rude and i make sure its what they want.
I would file a complaint for sure. You should not have had to deal with all of that.

Good luck on your search for a new groomer. Where are you located?
 
Mister

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#17 ·
There is this lady whos dog i groom named oscar and she has used the other three groomers at my work and finally started requesting me and the last time i groomed him she handed me a $40 tip on an $80 groom. It was way more than generous but she insisted. Just tooting my own horn lol.....she also got to meet mister and just loved him. Standard poodle people seem to stick together. If i ever got mister groomed for some reason i would be a picky customer but i would also top big time and make it worth their while.
 
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