I've never expected my groomers to handle dematting my dog. Pogo and Snarky loved running at the barn, swimming in the lake, and living the life of an outdoor dog. It's on me if my swamp creature's coat is a mess. I tell the groomer up front not to stress herself or the dog, and that I'm totally ok with a shave down if it's necessary. Galen is getting less barn time than Pogo and Snarky, plus he shows little interest in swimming, so I have hopes that I'll be able to keep his coat in better shape.