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Old 05-02-2017, 01:10 PM   #11 (permalink)
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Join Date: Feb 2017
Names of dogs: Lola
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Quote:
Originally Posted by poodleadm View Post
Hey there,

you mentioned that you use Maxthon browser. Have you attempted to use any other browser?

When you are unable to login, does the message just state that your password is incorrect? Or do you receive another message?

Richard.
Yes, I've tried it in Chrome as well. This is all it shows when I try to log in

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Old 05-03-2017, 07:14 AM   #12 (permalink)
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Okay Dayle helped me figure it out, your username included a special character, that is what was causing the issue. I have now changed your username to LipstickandWhiskers and have tested to see if I could log into your account and I did. I sent you a password reminder and you should have no issue now

Thank you so much!

~ Glenda
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Old 05-03-2017, 08:36 AM   #13 (permalink)
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Names of dogs: Lola
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That worked!! Thank you so much for figuring it out. I never would have even thought of that to be an issue.
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Old 05-04-2017, 04:56 AM   #14 (permalink)
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Your very welcome, it was a team effort

~ Glenda
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