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Old 12-09-2012, 04:25 PM   #21 (permalink)
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I paid 70 bucks for a puppy clip once--once! He was only 3 months old!!
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Old 12-09-2012, 04:47 PM   #22 (permalink)
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This might sound absolutely bug nutty crazy, but my groomers prices are so ridiculously low (she never gives him burns, and is good with him, just lacking a bit of talent I think) that I actually time her, and I tip her whatever makes up the difference of 15$ an hour. So if she only charges me 35$ for 3 hours of drying and cutting I give her a $10 tip. She works out of her own home, and I know that she is just starting out, and some of our clips have looked pretty weird (to the point I am considering trying another-but I am going to go back once more and ask for something simpler).

Even with the tip I feel like I am making a robbery, I think even with her low skill level she probably deserves much more!

I actually almost didn't even want to try her out as she wanted to give me my first puppy groom for 10$

Groomers should charge what there work is worth, if you don't want to pay it, then take it up as a hobby.
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Old 12-09-2012, 05:39 PM   #23 (permalink)
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Wow! MaryLynn, that's crazy cheap! If she's good with Gryphon, who cares about the odd funny clip, I'll bet she will work with you and take your advice and get better as time goes by. You should give her a big tip, you're getting a really, really good deal.
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Old 12-09-2012, 06:22 PM   #24 (permalink)
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I think she needs to fix her pricing, she has it done so that it's done by X-small, small, medium, large, and x-large and it's a flat rate.

She charges by which category he falls in as he grows, but obviously he takes probably three times as long as a regular medium dog (which is the size he was at the last time).

She never wants to take a tip from me, either! The next time he goes I think he is into the 55$ clip range.
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Old 12-09-2012, 07:22 PM   #25 (permalink)
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Quote:
Originally Posted by T o d d View Post
$55 to do Moose (Standard @ 1YR/O). They charged me that the first time and the next they wanted to charge me 70!!! I Said no $55 is what I paid last time and what I`ll pay again or I`ll do it myself, 2 x now and I pay $55. NO tip as it's at PetsMart or Petco (Forget) and the groomer exchanges no cash. I could probably leave her a tip personally but feel she is there to either get started, benefits they offer, etc. Not sure if she is hrly, or paid per-cut either way it's her choice. Moose loves the lady who does it so I am happy.
If you came to my shop and threatened me to either do your dog for 55 dollars or you'll do it yourself, I would tell you to get lost! I've been grooming for 11 years and standards are my nitch. Who gives a rats a$$ if your asking for a buzz cut. Your dogs still needs to be fluffed dried. Poodle feet alone can take 15 to 20 extra minutes and that is its a good tolerable dog. You are paying for our experience an out knowledge to groom your dog safely. I charge 75.00 for a standard poodle buzz cut, and 100+for haircuts requiring scissoring. I don't believe PETSMART groomers are all that great, at least with my encounters, BUT I also know that their are very experienced groomers at some petsmart/petcos that are strictly there for the benefits because most private shops don't offer benefits. You want me to do your dog for 55.00? Fine. I'll give you a 55.00 job. I'm a well respected groomer and I have customers that come to be from miles away because of my skills, and I don't have time for unappreciated cocky customers who think of groomers as just the poo they wiped off their shoe.

And as for tips. The best tips are the ones that come because I did a good job. Some of my favorite most appreciated customers have never tipped, maybe because they are on a fixed income or maybe because they simply never knew that people tip their groomers. But what makes these customers so special to me is the fact they have referred other clients to me over the years or the simple compliments and joy they express when they pick up their pooch. Tips are always welcome but never expected.


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Old 12-09-2012, 07:27 PM   #26 (permalink)
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Im a groomer. My prices dont require a tip because they are high enough. But my money goes back into expensive shampoos and I make super elegant accessories. I also am a good listener to a clients desires....so if its not what you want, then you werent clear on your wish-list of expectations. I am thrilled to get a tip but dont expect it. I feel bummed out when I remove fleas and I tell them I am not gonna charge you for flea removal today but I hope you get some medicine. I just saved them about $10the but they dont even tip $3
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Old 12-09-2012, 08:55 PM   #27 (permalink)
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Quote:
Originally Posted by partial2poodles View Post
Im a groomer. My prices dont require a tip because they are high enough. But my money goes back into expensive shampoos and I make super elegant accessories. I also am a good listener to a clients desires....so if its not what you want, then you werent clear on your wish-list of expectations. I am thrilled to get a tip but dont expect it. I feel bummed out when I remove fleas and I tell them I am not gonna charge you for flea removal today but I hope you get some medicine. I just saved them about $10the but they dont even tip $3
Wow, all I can say is I wish I lived closer to you two! I would love to have my dog pampered like that partial2poodles, with expensive shampoo and super elegant accessories! Anyway I always tip because grooming is a hard job so tipping shows respect for that.
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Old 12-09-2012, 10:30 PM   #28 (permalink)
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New and/or inexperienced groomers tend not to charge what they are worth unfortunately. If she treats gryphon well, she tries to please cut wise, and you are getting a great deal... I would keep giving her a shot and see if she improves a little bit at a time. I think it is very kind of you to tip so well.

I too am surprised at how little some people expect to pay for grooming. I mean these are people that drive nice cars, have good jobs, get their hair and nails done regularly, but balk at getting their matted flea infested dog groomed. They also think we're stupid too. Oh he got completely pelted like that cause he stayed at a friend's house for a week, when it's obvious you neglected to run a $5 brush thru him for months, and get angry for any demat charges.

Before we moved I was outside giving Fergie her last haircut, mind you a show cut. A young guy in a green camaro stops in front and motions me over. He complements my groom, and tells me his family is looking for a new groomer for his mini that is the same size. He tells me how his groomer is gauging him on the price.. Red flag. So in a concerned way I ask out of curiosity how much they are paying.. Get this $35!!! Mind you all but one groomer I called charged $50 for a toy!!! I smile and tell him I didn't think I could help him... Cause I charge more than that lol! Sheepishly he thanks me drives off.

Ok off the soap box. I too love my tips, and I save them for buying new equipment and some other nice things. I don't expect them but it feels good when your client appreciates you even if it's only a couple bucks. My tips range from $2 to $30 a dog but on avg I get tipped $5 a dog. I adore my request clients, and although I love the tips, simply being appreciated and having well behaved dogs makes me happy!! I bend over backwards for my requests as I know that they don't have to ask for me. Sometimes they get a freebie here and there, and I work them in when I can. It's the unappreciative that I would send packing.

I have a client with a older dog with health issues that doesn't get bathed. Normally I have multiple clients at once so I at least bathe and partially if not completely dry the other dog before I groom this dog. My duties include helping other clients and coworkers. An express groom involves complete and utter dedication to your client and it is groomed all the way thru for a nominal $11 more and also we miss out on avg a $40+ groom because of an express client. Well most of the time I can get her dog done in less than express timing because he gets no bath. No big whoop, she's always happy and appreciative. Well that's until she doesn't get him right away. The last two times it so happened we were really busy and we were backed up.. All of us. First time she was a little irritated but not too bad since it wasn't that much longer than normal. Second time was on the busiest day of the week, and he wasn't even there the whole 3 hrs we ask for. She came in multiple times and was visible irritated a bit rude vowing never to come on that day ever again. Like I said I don't mind doing nice things for free but when you expect it every time and you get mad when you don't get it, then it's no longer ok with me. She called last week and I wasn't feeling well and was going to call out the next day but was willing to drag my miserable carcass back in just for the one request I did have. Anyway I had no available express appts available that day, and after a longer conversation she told me all was fine and she refused to pay extra. I no longer wish to groom her dog without an express appt because any day can become a very busy day. I am a bit anxious about what will happen when she calls again *sigh*. I have very appreciative clients. They don't balk at price so long as they get the cut they want and dog is treated well, nor time, and tips as well. I appreciate clients like that and I have many!! But this one I don't know. I'd hate to lose the dog as he is very good and sweet.


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Old 12-10-2012, 07:54 AM   #29 (permalink)
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I was an office manager at a groom shop/boarding kennel. I had one client, a black lab, that I just LOVED! Her owners on the other hand...sheesh! The dog consistently came in totally infested with fleas. I would nicely explain to them that the once a month flea products would be beneficial. She would roll her eyes and tell me HER dog didn't have fleas (even though I would show her) and her dog must have picked up the fleas at our groom shop. One day she came in with this tiny bottle of shampoo. I believe it was 1.5 oz. She said it was special shampoo from the vet for a skin problem but wouldn't go into detail. I told her that it was not enough shampoo to cover her 80lb dog. She got mad and insisted the vet told her it was plenty. She did not want us using anything else on the dog. OK, so I went ahead and tried to bathe her dog and the shampoo barely covered the front end of the dog. I tried my hardest to get it to spread. When she picked up her dog I told her he probably wasn't very clean because it wasn't enough shampoo. In her anger she started yelling, letting it slip that it was flea shampoo and that it was our fault her dog had fleas because she always brought her in and always still had fleas after. I explained nicely that if the dog is infested with fleas and we give the dog a flea bath it does kill the fleas on the dog. But as soon as she brings the dog home and puts her down, fleas that are in her house and yard will jump onto the dog and she will once again have fleas. Well let me tell you, she turned bright red and screamed, "are you telling me my house and yard are infested with fleas"? "Yes" i said. She started in saying I was insulting her and calling her dirty to cover up for our mistakes. That we were horrible people and how dare I talk to her in this way!. OK...enough! I told her to take her dog, there would be no charge, but to NEVER bring her dog back to us again.

This lady truly thought we were just stupid. So unreasonable!

Anyways, people don't understand that though many dogs can be extremely difficult, they are not nearly as hard to deal with than the people who own them. Grooming is so difficult. It is stressful to say the least. Many people have no appreciation for the job that is done. A small tip can make your day, make you feel appreciated.
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Old 12-10-2012, 10:05 AM   #30 (permalink)
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Sadly, there are lots of nutbars out there and some of them have dogs I am so glad I don't work with the public anymore, I just can't take the rudeness. I guess I feel that there are enough words out there to express what we feel without resorting to being mean or insulting. However, every once in a while someone who has all the disadvantages in life ends up being so generous in spirit and gracious that I think to myself, self, remember this person! She makes up for all the entitled, demanding people you had to deal with last week!
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